PRODUCT: Base Common                                     RELEASE: 11.0

PROB #:  391       FN: T16C451    FT: DFC        DATE:    08 Sep 2004 
STARTRAK PRODUCT NAME: AXWBAS (Star Problem Product)

PROBLEM SYMPTOM: NT -INVENTORY IS NOT LAUNCHED                     
                 ----------------------------------------------------
                 
                   >>> ATTN: APPLICABLE LANGUAGES <<<
                        >>>BRAZILIAN<<<
                        >>>ENGLISH<<<
                        >>>FRENCH<<<
                        >>>GERMAN<<<
                        >>>ITALIAN<<<
                        >>>JAPANESE<<<
                        >>>KOREAN<<<
                        >>>PORTUGESE<<<
                        >>>SPANISH<<<
                        >>>S-CHINESE<<<
                        >>>T-CHINESE<<<
                   >>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<
                 After new tapes are inserted into magazine,
                 inventory is not launched, and slot information
                 is not updated. This happenes to the auto loader
                 library "Sony TSL-11000".
                 
                 To implement this fix, the  DWORD "DoorShutInit"
                 need to be added under the key
                 "HKEY_LOCAL_MACHINE\Software\ComputerAssociates\Br
                 ightStor ARCServe
                 Backup\Base\Tapeengine\CHANGER_CFG"
                 and its value set to 1.
                 

PREREQS:    QO57427_____________ ____________________ ____________________ 
            ____________________ ____________________ ____________________ 
            ____________________ ____________________ ____________________ 

MPREREQS:   None

COREQS:     None

MCOREQS:    None

SUPERSEDED: None


KEYWORDS:  INVENTORY___________ AUTO________________ LOADER______________ 
           SONY________________ TSL-1100____________ ____________________ 
           ____________________ ____________________ ____________________ 
           ____________________ ____________________ ____________________ 
           T16C451_____________ GA__________________ OPSYS:NT____________ 

HYPER: NO

DISTRIBUTION CODE: I (A=Available, I=Internal)

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/AXWBAS/nt/GA/T16C451

FILES: T16C451.DFC________ T16C451.CAZ________ ___________________
       ___________________ ___________________ ___________________

PRE: QO57427
PRE:
REQ:
REQ:
SUP:

PROBLEM FIX: OTHER  (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)

UPDATED ROUTINES:
---------------
changer.dll    225280 WED SEP 08 15:09:45 2004
tapeeng.dll    868424 FRI SEP 03 11:06:27 2004


PROBLEM RESOLUTION:  Follow the instructions below: 
The following PREREQS must be applied before applying this fix:
QO57427        

This fix requires BrightStor ARCserve Backup Release 11 to be
installed.

1. Shutdown all BrightStor ARCserve Backup services.
2. Unzip the fix file as follows:

      CAZIPXP -U T16C451.CAZ

3. Rename ARCserve.dll in X:\Program Files\CA\BrightStor ARCserve
Backup.
4. Copy ARCserve.dll to X:\Program Files\CA\BrightStor ARCserve
Backup.
5. Start all BrightStor ARCserve Backup services.